Terms of Service
These terms govern use of the Gentlefieldmark website and the provision of consultancy services related to long-term business growth. By accessing our site or engaging our services, you agree to these terms. Gentlefieldmark provides professional advisory services tailored to organizational strategy, product, customer experience, and operations. We strive for clear communication, measurable outcomes, and responsible advice. Nothing on our website creates a client relationship until a written agreement is signed. All engagements are subject to a separate statement of work that defines scope, deliverables, timeline, fees, and confidentiality obligations. If you do not agree to these terms, please refrain from using the site and contact us to discuss how to proceed. The terms below explain service scope, responsibilities, intellectual property rights, limitations of liability, and the process for addressing disputes. For direct questions, contact us at [email protected] or call +1 (617) 555-0142. Our registered office is 215 Beacon St, Boston, MA 02116, United States.
Scope of services and engagement
Services are provided only under a written agreement that sets out the specific scope and deliverables. Typical engagements begin with a diagnostic phase to clarify priorities and produce a roadmap. Implementation support, retained advisory, and embedded operational work are available by separate agreement. We use good faith and professional care, but outcomes depend on many variables beyond our control. Clients are responsible for providing access to necessary information, decision makers, and systems to enable work. Any timelines, forecasts, or examples in promotional materials are illustrative and not promises. Changes to scope are handled through written change orders describing adjustments to schedule, fees, or deliverables. Fees are due as stated in the applicable agreement; late payments may incur reasonable interest. Unless otherwise agreed, we are not responsible for third party costs, taxes, or travel incurred to deliver services. Confidential information exchanged is handled as described below and in the agreement. Each engagement's specific terms take precedence over this general summary where they conflict.
Client responsibilities and acceptable use
Clients must provide accurate information and lawful authority to share data with Gentlefieldmark for the purpose of delivering services. You agree not to use the website or services to transmit unlawful, infringing, defamatory, or harmful content. When conducting research or interviews that involve third parties, clients should obtain any necessary permissions or consents before sharing data. Where we process personal data on a client's behalf, the client will act as data controller and Gentlefieldmark will act as processor under the terms of the engagement and applicable data protection laws. Clients are responsible for securing appropriate rights for any materials they supply that are not owned by them. You will refrain from reverse engineering, scraping, or otherwise attempting to extract machine readable data from the site except through published APIs or with explicit consent. Violations may result in suspension of services and legal remedies. We strive to keep our services accessible and secure; please report any misuse or security concerns to [email protected] immediately.
Intellectual property and licensing
Gentlefieldmark retains ownership of its methodologies, templates, intellectual property, and proprietary materials developed prior to or outside of a specific engagement. Deliverables created specifically for a client under a paid engagement are licensed to the client for internal business use as set out in the engagement agreement. We grant a limited, non-exclusive, non-transferable license to use delivered materials for the business purposes described in the contract. Clients may not redistribute, resell, or publish our proprietary templates or tools without prior written permission. If the engagement incorporates open source or third party components, their respective licenses remain in effect and will be disclosed. We expect proper attribution where mutually agreed. If you propose to publish case studies or materials referencing Gentlefieldmark, please obtain prior consent and coordinate review to protect confidentiality and accuracy. Any feedback you provide may be used to improve our services but will not identify you publicly without permission.
Liability, disclaimers, and indemnification
Gentlefieldmark provides expert advice but cannot guarantee specific commercial outcomes. To the fullest extent permitted by law, our liability for any claim arising out of or in connection with these terms or any service is limited to direct damages up to the total fees paid by the client for the specific service giving rise to the claim in the prior 12 months. We exclude indirect, incidental, special, and consequential damages, including lost profits, loss of data, or business interruption. Clients agree to indemnify and hold Gentlefieldmark harmless from claims arising from the client's breach of these terms, misuse of deliverables, or unlawful sharing of third party data. Nothing in this section limits liability for willful misconduct or liability that cannot be excluded or limited by applicable law. Where required by applicable law, consumer rights remain unaffected.
Termination and remedies
Either party may terminate an engagement in accordance with the written agreement. Upon termination, fees for work performed and costs incurred up to the effective date are payable and any deliverables completed will be delivered subject to licensing terms. If a client materially breaches the agreement and does not cure within a reasonable period, we may suspend services or terminate the engagement. Termination does not waive the right to pursue other remedies available under law or equity. Upon request, we will return or securely delete client data retained for service purposes, subject to retention required for legal or accounting obligations. Certain provisions of these terms survive termination, including intellectual property, confidentiality, limitation of liability, and governing law clauses.
Governing law, disputes, and contact
These terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law rules. Parties will first seek to resolve disputes in good faith through direct discussions. If unresolved, disputes may be pursued in the federal or state courts located in Suffolk County, Massachusetts, and each party consents to personal jurisdiction there. For questions about these terms, service details, or to report concerns, contact Gentlefieldmark at [email protected] or by mail at 215 Beacon St, Boston, MA 02116, United States. Our phone contact is +1 (617) 555-0142. We update these terms from time to time; material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated terms.